From: Alex Dehnert <adehnert@mit.edu>
Date: Mon, 18 Feb 2013 06:07:12 +0000 (-0500)
Subject: mail-merge: Add instructions for using with RT
X-Git-Url: https://www.dehnerts.com/gitweb/?p=user%2Falex%2Fsoftware%2Fmy-snippets.git;a=commitdiff_plain;h=8c85046bfea848554ed8f8f4d58296269d087b28

mail-merge: Add instructions for using with RT
---

diff --git a/mail-merge-help/README b/mail-merge-help/README
index 9890086..632c871 100644
--- a/mail-merge-help/README
+++ b/mail-merge-help/README
@@ -1,4 +1,5 @@
 Using the "mail-merge" script
+=============================
 
 The mail-merge script (if this file is ./mail-merge-help/README, it should be
 ./mail-merge) is a simple tool for combining a CSV file of data with a Python
@@ -25,3 +26,22 @@ The script will output the rows in the CSV file, as it parsed them, as it reads
 The mail-merge command should work on any Athena machine (and most other machines with Python installed).
 
 Please feel free to contact me (adehnert@mit.edu) with any questions.
+
+
+Using mail-merge with RT
+------------------------
+
+mail-merge now supports limited RT interaction. To use with RT, you should:
+
+* Use the --rt-queue option, passing the queue name (if it contains no spaces)
+  or ID number (which can be found on https://help.mit.edu/Admin/Queues/)
+
+* Make sure to put the queue correspondence address (eg,
+  asa-exec-correspondence@mit.edu) as the cc_addr (first argument)
+
+* Optionally, pass --rt-owner, to set the Owner and add them as an AdminCC on
+  the created tickets
+
+mail-merge will automatically create the ticket, set the value of the "email"
+field as Requestor, and email the correspondence address (not the "email" value
+directly) with your ticket.