From 49ad57ddced5709d4caddb7b5d8b1c8afecb74d8 Mon Sep 17 00:00:00 2001 From: Alex Dehnert Date: Sun, 10 Mar 2013 18:58:42 -0400 Subject: [PATCH] mail-merge: Add example command-line for RT --- mail-merge-help/README | 7 +++++++ 1 file changed, 7 insertions(+) diff --git a/mail-merge-help/README b/mail-merge-help/README index 632c871..a328099 100644 --- a/mail-merge-help/README +++ b/mail-merge-help/README @@ -42,6 +42,13 @@ mail-merge now supports limited RT interaction. To use with RT, you should: * Optionally, pass --rt-owner, to set the Owner and add them as an AdminCC on the created tickets +An example commandline is: +mail-merge --rt-queue=ASA::Database asa-db-correspondence@mit.edu missing-whatever.txt missing-whatever.test.csv + +(Replace ASA::Database with your queue name (or number; note that if your queue +name contains a space, it must be the number), and +asa-db-correspondence@mit.edu with your queue correspondence address.) + mail-merge will automatically create the ticket, set the value of the "email" field as Requestor, and email the correspondence address (not the "email" value directly) with your ticket. -- 2.34.1