From d456bc241dd777b34515f77bd4da2d04903d19df Mon Sep 17 00:00:00 2001 From: Alex Dehnert Date: Sun, 10 Mar 2013 19:34:24 -0400 Subject: [PATCH] mail-merge: document RT setup better --- mail-merge-help/README | 26 +++++++++++++++++++++++++- 1 file changed, 25 insertions(+), 1 deletion(-) diff --git a/mail-merge-help/README b/mail-merge-help/README index a328099..b0be8a1 100644 --- a/mail-merge-help/README +++ b/mail-merge-help/README @@ -31,7 +31,31 @@ Please feel free to contact me (adehnert@mit.edu) with any questions. Using mail-merge with RT ------------------------ -mail-merge now supports limited RT interaction. To use with RT, you should: +mail-merge now supports limited RT interaction. + + +One-time set-up +~~~~~~~~~~~~~~~ + +To do this, mail-merge needs to know your RT username and password. It +automatically read it from the same `~/.rtrc` that the command-line RT client +will use. You should create a file called .rtrc in your home directory +containing: + +""" +server https://help.mit.edu/ +user your-username +passwd your-password +query ( Status='new' or Status='open' or Status='stalled' ) +""" + +If you don't have a password for RT (separate from your Athena password), you +can set one at https://help.mit.edu/User/Prefs.html. + +Usage +~~~~~ + +To use RT for a given mail-merge operation, you should: * Use the --rt-queue option, passing the queue name (if it contains no spaces) or ID number (which can be found on https://help.mit.edu/Admin/Queues/) -- 2.34.1